The base principle of the quality policy is: “the highest customer satisfaction in accordance with its expectations and explicit and implicit needs, obtained thanks to the high quality of our products and services” through the systematic implementation of a system of Quality management complies with the requirements of UNI EN ISO 9001: 2008, with the intent to pursue the continuous improvement of our products and our service. Therefore it means that:
We must continuously improve designing and building innovative products in compliance with the applicable mandatory standards. The ability to continuously improve will be measured as well as verifying the attainment of the objectives set out in the political process, even considering the cost-benefit ratio whose value will be established by the management in the review of the quality system taking into account market conditions and customer expectations .
The Customer must always be held in high esteem, and we must all work focusing our attention to the fulfillment of its demands, and the interpretation of their needs so that they can be translated into products and services which better meet their expectations. The ability to work for customer satisfaction can be measured by the amount of complaints, the related costs, the delay times in dealing with contractual requirements etc., As well as verifying the attainment of the objectives set out in the political process. The Directorate will quantify the value of these indicators during the review of the quality system so that they are relevant, appropriate and commensurate with market conditions and customer expectations.
Quality is a responsibility and a personal commitment of all and therefore it is the duty of the process managers and every employee, work to ensure that it lays the foundation to ensure that the objectives set out in this document, those related to the processes and those defined periodically in the management review are systematically achieved. The purpose is of fundamental importance to the respect of the content of quality system procedures whose application layer will be measured by the number of non-conformities and customer complaints generated by the deviation from these documents. Will the Management to establish the value of these indicators (number, percentage, cost, repetitive faults etc.) During the review of the quality system, and on this occasion will eventually choose to locate (and quantify) additional indicators.
The Dairy Villanella – Heirs D’Aniello Celestina – Olivieri Angelo & s.a.s. daughters formally undertakes to conduct a systematic and documented review of the quality system to ensure continuing suitability and effectiveness of the same in meeting the requirements of the reference standard, the objectives expressed in the company’s quality policy, those defined in the policies and processes those who from time to time, on the occasion of the review will be defined. The review is the institutional occasion where the necessary resources and appropriate means and adjusted to allow Resp will be established measurement criteria for each indicator identified and will be made available. The involved processes to operate in order to be achieved the objectives identified .
The Dairy Villanella – Heirs D’Aniello Celestina – Olivieri Angelo & s.a.s. daughters is aware that the contribution of each employee is critical to the achievement of business objectives, and for that purpose he assigned specific duties and responsibilities.
The Company is committed to investing in education and training, so that we create the most advantageous conditions for each employee can carry out its activities independently and is aware of how its activity is important and contributes to the achievement of the objectives for quality.